Returns & Warranty

Easy returns within 30 days

We want you to enjoy your Waoro experience from day one.
That’s why you can try your product for 30 days, completely risk-free.
Not exactly what you expected? No problem — you can send it back easily.

100% worry-free

We truly believe in the quality and experience of our products.
But if you’re not satisfied, you can return your order without hassle and without complicated steps.
Whether the item didn’t meet your expectations or you simply changed your mind — we’ll make sure you get a quick and fair solution.

How to return your order

Send us an email within 30 days of receiving your order: info@waoro.com.
Include your order number and a short explanation.
We’ll guide you through the return process step by step.
Note: Return shipping costs are paid by the customer, unless the product is faulty or the mistake is on our side.

Having an issue with your product?

Defective item, damaged parcel, or wrong product delivered?
No problem — we’ll sort it out quickly and free of charge.
You can choose between a full refund or a replacement item sent to you at no extra cost.
In these cases, we will of course cover all return shipping costs.

What can be returned?

Products can be returned if they are unused and in their original packaging (for example, if you changed your mind).
If you’ve tested the product and noticed a defect, contact us — we’ll review your case fairly.
Returns must be reported within 30 days of delivery.

Refunds

Once we’ve received and checked your return, we will process your refund within 5 business days to the original payment method.

Questions about returns?

Check our FAQ page first — most common questions are answered there.
Still need help? Just email us at info@waoro.com — we’re happy to help.